At Threshold Collective, we aim to streamline your shopping experience with our shipping policy. Our coffee subscriptions are designed to be hassle-free, automatically fulfilled and dispatched at the intervals you select once payment is processed. Should there be any issues with payment, rest assured that shipping of your subscription will be paused until payment is successfully completed.
When it comes to processing and shipping your orders, we partner with trusted carriers such as FedEx, UPS, Canpar, or Canada Post. Orders are typically processed within 1-3 business days, pending availability and credit card verification. Once an order is placed, adjustments or cancellations are not possible. However, you'll receive an email containing tracking information once your order has been shipped. In the rare event that you do not receive a shipping confirmation within 3 business days, please reach out to us at help@thresholdcollective.cc.
Your order will be shipped via standard methods through Canada Post, UPS, FedEx, or Canpar, depending on your delivery address. Please allow an estimated 3-7 business days for your order to arrive.
At Threshold, we understand the convenience of in-store pickup for our local customers. If you select this fulfillment option during checkout, you will receive a follow-up email notification once your order is ready for pickup. Our pickup location is conveniently located at Threshold Café, situated at 38 Main St E in Huntsville. We look forward to serving you and providing a seamless shopping experience, whether you choose shipping or in-store pickup.
In the unfortunate event that your package is lost or misplaced, we advise you to verify the shipping address and check for any attempted delivery notices. Please wait for 3 days, as packages may occasionally show as delivered up to 36 hours before actual arrival. Please note that we cannot be held responsible for packages that are lost due to theft or left unattended. Additionally, we do not refund or reship packages marked as delivered by the carrier, and we do not file claims on behalf of customers for missing packages. Threshold will not be held responsible for lost or stolen packages once the parcel has departed our facility.
It's important to note that customers are responsible for original shipping charges, applicable Customs Import fees, and return shipping costs. We're here to make your shopping experience as smooth as possible, so feel free to reach out to our customer support team at bonour@thresholdcollective.cc if you have any questions or concerns regarding shipping.